The Phoenician, a Luxury Collection Resort, Scottsdale

I recently took my daughter for a staycation here, and had such a great experience! I especially want to give recognition to Ramirez who went above and beyond during our swim. He brought out some pool toys for the children to enjoy while we were here and just overall 5 star service. Thank you Ramirez and Phoenician team. Highly recommend coming here!!

The Phoenician Resort is undeniably stunning, from the breathtaking mountain views near our hotel room to the beautifully landscaped grounds, multiple pool options, and towering palm trees that truly make the resort feel like a desert oasis. However, while the scenery impressed us, several aspects of our stay fell short, especially when compared to other top resorts in the Phoenix area. Dining & Amenities: One major concern was the limited dining hours. Most on-site restaurants closed by 5:00 PM, with The Tavern being the only option open until 8:00 PM. As out-of-town guests, this left us with little choice in the evenings aside from room service or ordering out. We expected more flexibility and variety in a luxury resort. Shops & Pool Experience: All shops on the property also closed early at 5:00 PM, and pool amenities, including the water slide, music, bar, and even the water fountains, were shut down around the same time. This was disappointing, as the pool is typically a hub of activity and relaxation, especially in the summer. Children's Activities: We were especially let down by the Funicians Kids Club, which was never open during our stay. This was a major reason we selected the Phoenician, and our children were incredibly disappointed by its unavailability. Summer Activities: We appreciated the advertised “Legendary Summers” theme, but there were no events scheduled during the weekdays only on the weekends. Other Phoenix-area resorts we’ve visited provide daily family-friendly activities all summer long, so the lack of weekday activities was a letdown. Overall, while the resort is visually impressive and offers a serene setting, we felt the guest experience didn’t fully match the high rating and reputation. With a few key improvements especially around extended hours, family activities, and consistent activites the Phoenician could offer a truly legendary experience to match its branding.

My wife and I spent two nights at the Phoenician in October celebrating our 28th wedding anniversary. Since I am Hilton Diamond member, we usually only stay at Hilton properties but this time we wanted to stay at the Phoenician (Marriott) since we have heard so much about the hotel over the years. While we have no membership status at Marriott, from the time we booked our reservation, my wife and I felt welcomed as a top Marriott Bonvoy member. We received an email right away from the concierge asking if we needed any assistance on our stay. When we checked in, the front desk congratulated my wife and me on our anniversary and they gave us a $50 food and beverage credit for our stay which was very nice and unexpected. The hotel also delivered a bottle of champagne and chocolates to our room our first night which again was such a nice surprise. While the Phoenician is a large hotel, it is beautiful and it is well maintained. All of the staff members were professional and courteous. We had paid for a pool view and that was worth it for the view. Due to some rainy days during our stay, we were unable to use some of the facilities like the tennis courts but we did use the work out facility which was beautiful with plenty of modern fitness equipment. We also had some really good meals at two of the restaurants. One day we had lunch at the Phoenician Tavern which is located by the golf pro shop and a short walk from the hotel. It is casual with a nice atmosphere with golf course views and good food. We celebrated our anniversary dinner at the J&G Steakhouse which was fabulous! The service was spectacular and the steaks were incredible. We would definitely recommend both restaurants and not just because of the convenience/location. Overall, we had a fabulous couple of days at the Phoenician and would highly recommend it to all. Whether it is for a couples trip or family trip with children, the hotel has something for everybody.

Overall our long weekend at the Phoenician was wonderful! Check in was unfortunately not smooth as with titanium status we typically are able to check in early. We had lunch by the pool and were not contacted until 5 minutes before regular check in. Grounds: clean and scenic but certainly not the level of a four seasons or at Regis. Loved the cactus garden! Location: near the base of camelback mountain! The valet guys will take you in a. Golf cart towards the entrance, then you walk about 10 min to the base. The cholla hike is a double black diamond so take your water and hat! Tennis courts (1h) and bikes are included with your hotel stay! There is also one free fitness class on most days, but the rest have a fee. There is a hefty resort fee per day. Pools: The main hotel pools are gorgeous and not crowded; there are kind and attentive servers. The Mediterranean menu is delicious though overpriced! As soon as you sit down, ice water pitchers will be brought to you. I was disappointed that there wasn’t sunscreen for guests to use by the towels-something simple for this luxury hotel to consider Spa: What LOVELY facilities! Everyone from the spa check in to fitness instructors to so attendants were so incredibly helpful and wonderful! The spa is immaculate and the service was amazing except for the pool servers (who were not often present and surprisingly rude). I didn’t enjoy my massage too much but i didn’t even mind bc my therapist was so kind. We also booked aerial yoga which was fun and new, and aerial sound which was basically naptime for adults hah! As a hotel guest, you do not have spa access. You must have a paid service or fitness class booked. Restraurants: Amazing ambience, friendly servers, and very tasty food. Overall overpriced for the portions provided. Marriott status gave us $45 breakfast vouchers per day. Overall due to the great service i would recommend this hotel for a splurge weekend of hiking, relaxing, and a nice spa day. If not a budget, consider coming just for a spa day!

This resort does not seem worth the price. Our room overlooked the roof between the two buildings. We had a lovely view of watching the staff push their laundry carts across the roof. They told us our view would be of the pool. The room just seemed typical for a standard hotel. The bathroom was nice but it was an odd design with a lot of wasted counter space. The toilet paper holder fell off after each use. The iron had a dirty bottom. We were visiting our friends in a room that backed right up to the mountain which which was like having rock in your face. People could walk just outside their sliding glass window that faced the rock so they didn't feel like they had much privacy if they wanted to look at the rock. Because the setup is two buildings, if you're in the back building you have to take one elevator to get to the floor where you take a second elevator to get to your building. If you're expecting to feel like you're in a 'luxury' resort, you might just need to lower your expectations. It didn't have that 'wow' factor, or pristine feel of other resorts or luxury hotels I've stayed at. I was glad it was a 'paid for' business trip.

We returned to The Phoenician after a decade, having visited every year in the past, and while the property itself remains absolutely breathtaking, the service side of the experience left us questioning a return. Facilities: 10/10 The resort itself is still world-class — an epic desert escape with beautifully maintained pools, great rooms, and the luxury feel you’d expect. Bellman: 8/10 Friendly and helpful, though not quite as polished as we remembered from past visits. Pool Service: 5/10 Disappointingly rigid. Staff seemed unwilling to adjust or customize drink orders. The food menu was limited and honestly not up to par for a resort of this caliber. Restaurant Service: 1/10 This was the most frustrating part of our stay and unfortunately the reason we likely won’t return. The lunch menu felt strange and uninspired, service was slow, and most servers seemed well past their stride. At breakfast, we were told there would be a 35-minute wait, yet the restaurant was maybe 10% full. It left us wondering if they were trying to push guests toward room service instead of dining in. Overall: The Phoenician remains an incredible property in terms of facilities, but the service has slipped dramatically since our last visits. For the price point and reputation, we expected much more. Unless restaurant and pool service improves, we’ll be looking at other options next time.